1. How do I place an order?
Shopping at Vogue Lane is easy! Simply browse our collection, select your favorite items, and add them to your cart. Once ready, click on the shopping cart icon and follow the checkout process to complete your purchase.
2. Can I modify or cancel my order?
Yes, you can modify or cancel your order within 2 hours of placing it, provided it has not been shipped. Please contact our customer support at info@voguelane.com for assistance.
3. What payment methods do you accept?
We accept a variety of secure payment options, including: PayPal
4. Is it safe to shop on your website?
Yes! We use secure payment gateways and advanced encryption technology to keep your personal and payment details protected.
5. How much does shipping cost?
We offer free standard shipping on all orders!
6. How long does delivery take?
Delivery time: 1-3 business days
Orders are processed within 1 business day (Monday-Friday) before dispatch.
7. Can I return or exchange an item?
Yes, you can return an item within 30 days of receiving it, as long as it is unused and in its original condition. Currently, we do not offer exchanges. Please check our return policy for more details.
8. Who covers the return shipping cost?
Return shipping is at the customer’s expense unless the item is faulty or you received the wrong item. In such cases, we will cover the return costs and provide a replacement.
9. Will the product colors match what I see on my screen?
We strive to display colours as accurately as possible, but slight variations may occur due to different screen settings.
10. How can I contact customer service?
For any inquiries or assistance, you can reach us via:
📧 Email: info@vogue-lane.com (For faster responses, please email us.)
11. What are your customer service hours?
Our team is available to assist you during the following hours:
Customer service: Monday to Friday between 9:00 to 18:00 (GMT)
We aim to respond within 24 to 48 hours.
We’re here to help!
